Product quality

Quality of Our Products at e-trend Computers & IT

At e-trend Computers & IT, we place great value on the quality of our products and want to provide complete transparency about what you can expect when purchasing refurbished hardware. Here is what you can expect regarding the quality of our products:

Grade A - Excellent Quality:
- The product functions technically at 100%.
- The appearance of the product is very good, with minimal signs of use.
- This is the highest quality class in which the product is virtually indistinguishable from new.

Grade B - Good Quality:
- The product functions technically at 100%.
- There may be minimal scratches, dents, or spots present on the appearance.
- Despite minor cosmetic imperfections, the product performs excellently.

Grade C - Acceptable Quality:
- The product functions technically at 100%.
- There may be visible scratches, dents, or other obvious damages on the appearance.
- Although the appearance shows some signs of use, the functionality remains unaffected.

Product images:
- The product images we display are representative of the original product, not the exact product you will receive. We provide product images upon request to give you an idea of the type of product you can expect.

Guarantee at e-trend Computers & IT:
- You are entitled to the statutory warranty on all our products as stipulated in European directives. The product must be in good condition upon delivery and must function properly for at least 12 months under normal use.
- If you receive a product that is incomplete, damaged, or defective, we kindly ask you to contact us. We are ready to resolve any issues and ensure that you are satisfied with your purchase.

At e-trend Computers & IT, we strive to provide you with high-quality refurbished products that meet your expectations both technically and cosmetically. Our team of experts ensures that each product is thoroughly inspected and refurbished before it is sent to you. So you can buy from us with confidence, knowing that you are receiving a quality product.

General terms and conditions for delivery

VAN: – E-Trend Computers & IT / e-trend.nl – Kanaalstraat 223 located and having its office in Utrecht hereinafter referred to as: user

Article 1. Definitions

In these general terms and conditions, the following is understood:<>‘user’: the user of the general terms and conditions in this case of E-Trend Computers & IT / e-trend.nl
‘consumer/client’: a party that can be either a natural person or a legal entity and is the ultimate user of the ordered goods. ‘consumer purchase’: the purchase concerning a movable property, which is concluded by a seller acting in the exercise of a profession or business, and a buyer, natural person or legal entity.

Article 2. Applicability of these terms and conditions

These terms apply to every offer and every agreement between the user and a consumer to which the user has declared these terms applicable, unless explicitly and in writing deviated from by the parties. 2. The present terms also apply to agreements with the user for the execution of which third parties need to be involved. 3. The applicability of any general specific terms or conditions of the consumer is explicitly rejected by the user.

Article 3. Offers/ Proposals/ Formation of the agreement/ Specification and description of products

1. An offer or (price) quotation does not bind the user and is only considered an invitation to place an order, unless expressly stated otherwise. 2. The user cannot be held to their offer/quotation if the consumer should have understood that the offer/quotation or a part thereof contains an obvious mistake or typo. 3. An agreement is only established if and to the extent that the user accepts an order in writing or the user executes an order. 4. All statements made by the user regarding numbers, specifications, and/or other indications of the products are made with the utmost accuracy; however, the user cannot guarantee that no deviations will occur in this regard. 5. The user reserves the right to refuse orders or assignments without giving reasons or to accept them only on the condition that the order is confirmed in writing by the consumer via registered mail and/or the shipment is made cash on delivery or after advance payment.

Article 4. Delivery

Unless otherwise agreed, delivery takes place from the user's warehouse in Utrecht and the user determines the method of shipment. 2. The consumer is obliged to accept the purchased goods at the moment they are delivered to him or at the moment they are made available to him according to the agreement. 3. If the consumer refuses to accept the goods or is negligent in providing information or instructions necessary for delivery, he will be in default without any notice of default being required and the... "Items are stored at the expense and risk of the consumer or sold to a third party. The consumer will in any case owe the previously determined purchase price plus any additional costs, however, in a case of sale to that third party, reduced by the proceeds of the sale. 4. The user has the right to deliver in parts at all times."

Article 5. Delivery time

The delivery times specified by the user are indeed approximate and are not fatal deadlines, but the final delivery time will not exceed one week, except in cases of force majeure. 2. In the event of late delivery, the consumer must formally notify the user in writing and set a reasonable period for the user to fulfill its obligations. 3. In case of exceeding the delivery period, the consumer has no right to any compensation in this regard. 4. If the user requires data or tools for the execution of the agreement that must be provided by the consumer, the delivery period will not commence until the day all necessary data or tools are in the possession of the user.

Article 6. Technical requirements etc.

If the delivery in the Netherlands "Articles outside the Netherlands must be used; the user is responsible for ensuring that the goods to be delivered meet the technical requirements or standards set by the laws or regulations of the country where the goods are to be used, but only when it has been expressly stated at the conclusion of the purchase that the use is abroad."

Article 7a Guarantee

The user guarantees that the goods sold by her are free from material, design, and manufacturing defects for a period of at least 12 months after delivery and for a maximum period determined by the manufacturer of the relevant. 1. The article is guaranteed. 2. If the guarantee mentioned in paragraph 1 applies and the delivered goods show a defect, the user is obliged to repair the goods within 30 days after the consumer has reported the defect to him in writing. 3. The user may choose to replace, repair, or credit the goods. 4. The consumer can only demand replacement of the goods or cancellation of the purchase agreement if during the warranty period: – the user has made two unsuccessful attempts to repair the same defect and this defect is serious enough to justify replacement or cancellation; – if the consumer demonstrates that the goods show or have shown so many defects that they do not meet the agreement and that these defects justify replacement or cancellation; 5. The warranty expires if the consumer causes damage due to improper handling of a guaranteed item. 6. The consumer must demonstrate that the item shows a defect within the warranty period for which this warranty applies. The warranty expires if the type or serial number of an item has been removed or altered.

Article 7b Return Guarantee

The consumer has the right to return the delivered products purchased from our online shop without giving any reason within 14 working days after receipt to the user. The user will then refund the consumer the received (purchase) amount minus the costs of the return fee to be reported and thus determined, under the following conditions: - Concerns only the products purchased online by individuals - Products are not purchased for business or professional use. - Products are in accordance with the supplier's applicable guidelines regarding maintenance and software updates - Products are not manufactured at the request of the consumer, based on an extra option added to a product (individual choice or decision of the consumer). - The relevant products must be described in the relevant message as items for which the return guarantee applies. - Software whose packaging seal has been broken will not be accepted for return. - No changes may have been made to the delivered items and the delivered items must be in an undamaged condition. All accompanying documentation, warranty certificates, and packaging materials must be included with the return shipment. - The return shipment must be in the possession of the user no later than the 18th day after receipt of the delivered items by the consumer. - The costs of postage for the return shipment are the responsibility of the consumer. - Any copies or modifications or translations of the delivered items made for personal use or otherwise – including but not limited to diskettes, electronic materials, manuals, and documentation must be included with the return shipment or must have been destroyed or erased at the time of shipment. - This return applies as a dissolving condition and not as a "buyback" scheme.

Article 7b Refund Procedure

In case of cancellation of an order via our online shop and the resulting refund, the following procedures are followed: Processing Time for Refunds: After processing the cancellation, the user aims to execute the refund as quickly as possible. The refund will be made via the original payment method used. Although the refund is usually credited to the consumer within 10 working days, the processing time may vary depending on the consumer's bank. Some banks may take longer to process, causing the refund to appear as a pending balance until the transaction is fully processed. Assistance in Tracing Refunds: If the consumer has not received the refund after the expected processing time, the user will provide the Acquirer Reference Number (ARN) to the consumer. This number, which can be found in the order timeline under the refund details, can be used by the consumer's bank to trace the transaction. The user commits to making all reasonable efforts to ensure that refunds are processed efficiently and in a timely manner, but is not responsible for delays caused by banks or the payment system.

Article 8. Retention of title

1. The user remains the full owner of a sold item until the purchase price has been fully paid. 2. If and as long as the user is the owner of the products, the consumer will immediately inform the user when the products are (threatened to be) seized or otherwise claimed (any part of) the products. Furthermore, the consumer will inform the user at the user's first request where the products are located. 3. In the event of seizure, (provisional) suspension of payment, or bankruptcy, the consumer will immediately inform the seizing bailiff, the administrator, or the trustee of the user's (ownership) rights. The consumer guarantees that a seizure of the products will be lifted immediately.

Article 9 Repairs, Data

E-trend is not responsible, nor liable for any potential loss of personal data. Hardware must be delivered without personal data (without a data disk in the case of a laptop or PC), factory settings in the case of a tablet or smartphone.

Article 10. Defects; complaint periods

The consumer must inspect the purchased goods upon delivery – or as soon as possible thereafter – (or have them inspected). In doing so, the consumer must check whether the delivered goods correspond to the agreement, namely:– whether the correct goods have been delivered;– whether the delivered goods meet the agreed quality requirements or – if these are absent – the requirements that may be imposed for normal use.2. If a visible defect or shortcoming is found, the consumer must report this to the user within 3 days of delivery.3. A non-visible defect must be reported by the consumer in writing to the user within 3 days of discovery.

Article 11. Prices

Unless expressly stated otherwise, all prices mentioned in messages, such as catalogs, price lists, and/or quotes from the user, are expressed in EURO and exclude value-added tax. Unless expressly stated otherwise, the costs of packaging and shipping, as mentioned in the relevant message, as well as all other charges or taxes imposed or levied regarding the products and their transportation, are borne by the consumer. 2. Prices are based on the circumstances applicable to the user at the time of concluding the agreement, including but not limited to exchange rates, freight rates, import duties, and dealer prices. If these circumstances change after the conclusion of an agreement but before delivery, the user has the right to pass on the resulting costs to the buyer. 3. Discounts are considered to be granted only once each time. Previously granted discounts do not bind the user in any way for a later agreement.

Article 12. Payment

Unless otherwise agreed, payment must be made net cash. Either by prior bank transfer, by credit card, by debit transaction, or by one-time authorization. 2. If payment is not made in cash, it must be made within the payment term stated on the invoice. 3. All amounts charged to the consumer must be paid without discount or withholding. The consumer is not entitled to set off, and the consumer does not have the right to suspend any payment obligation towards the user. 4. After the expiration of 10 days from the invoice date, the consumer is automatically in default; from the moment of default, the consumer owes interest on the payable amount at a rate of 1% per month, unless the statutory interest is higher, in which case the statutory interest applies. 5. In the event of bankruptcy or suspension of payment by the consumer, the claims of the user and the obligations of the consumer towards the user become immediately due.

Article 13. Collection Costs

If the consumer is in default or in breach of one or more of their obligations, all reasonable costs incurred to obtain satisfaction out of court shall be borne by the consumer. In any case, in the event of a monetary claim, the consumer owes:– on the first Eur 3,000,- 15%– on the excess up to Eur 6,500,- 10%– on the excess up to Eur 15,000,- 8%– on the excess up to Eur 65,000,- 5%– on the excess 3% If the user demonstrates that higher costs have been incurred, which were reasonably necessary, these shall also be eligible for reimbursement.

Article 14. Liability and Indemnity.

The liability of the user is limited to the redelivery of the relevant item or the refund of the purchase price. The user is not liable, either under the law or under the agreement, for so-called consequential damage that the buyer or a third party may suffer in connection with (the use of) the products. This includes loss of profit, business damage, loss of data, and immaterial damage. For defects in delivered goods, the liability is as regulated in Articles 7a & 7b of these terms. The above limitations do not apply if the damage is due to intent and/or gross negligence and/or culpable actions of the user or its subordinates.

Article 15: Responsibility for Software and Updates

1. Choice of Software: The customer acknowledges and agrees to take responsibility for the choice of hardware options, software options, and settings from the options provided by the user. The customer accepts all risks associated with these choices, including compatibility, limitations, and performance.
2. Software upon Delivery: User is not responsible for any software that has been installed after the delivery of the hardware by the customer or third parties, nor for any problems or limitations arising from this.
3. Software Updates: The user bears no responsibility for managing or installing updates for the software installed on the delivered hardware. The customer is solely responsible for keeping software updates up to date and the consequences of such updates, including but not limited to any limitations or loss of functionality of the hardware.

Article 16. Force Majeure

Force majeure is understood in these general terms and conditions, in addition to what is included in the Law and Jurisprudence, as all external causes, whether foreseen or unforeseen, over which the user has no influence, but as a result of which the user is unable to fulfill its obligations, including strikes at the user. 2. The user also has the right to invoke force majeure if the circumstance that prevents (further) compliance occurs after the user was supposed to fulfill its obligation. 3. During force majeure, the delivery and other obligations of the user are suspended. If the period during which compliance with the obligations by the user is not possible due to force majeure lasts longer than 2 weeks, both parties are entitled to dissolve the agreement, without any obligation to compensate for damages in that case. 4. If the user has already partially fulfilled its obligations at the onset of force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or deliverable part separately, and the consumer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.

Article 17. Product Images

Due to the extensive range and diversity of our products, all product photos are NOT of the actual product but of the original product. All product photos are available upon request.

Article 18. Dispute Resolution

"The court in the user's place of residence has exclusive jurisdiction to take cognizance of disputes, unless the sub-district court is competent. Nevertheless, the user remains entitled to summon the consumer before the court competent according to the law or treaty."

Article 19. Applicable law

"Dutch law applies to every agreement between the user and the consumer. The Vienna Sales Convention is expressly excluded."